frequently asked questions

You can book tables in advance on our website using the booking form. This goes straight through to the restaurant and will be confirmed via email as soon as the restaurant has accepted and confirmed the booking.

We're always happy to see you and we are more than happy for you to turn up and see if we have any tables free too.

Alternatively, you an always call the restaurant phone line and we'll place the booking for you if there's a table available.

We offer 10% off the total bill* if you work or can show that you are a member of any of the following:

Destinations NEC, VVIP (Resorts World only), Blue Light, NHS, Student, Hit Birmingham, Independent Birmingham or HomeDine Solihull.

*This discount is only valid Monday-Thursday. This is NOT valid on Bank Holidays or Half Terms. This is also not valid in conjunction with any other discounts, offers and is not valid on set menus. Valid ID cards must be shown before asking for the bill. An optional 10% service charge will still be put on top of the bill.

Your table will be booked for up to 1.5 hours, or if you're a group of 5+, it's up to 2 hours. After your meal there's always room at the bar for a drink if you don't feel quite ready to leave us!

We'll keep your table for you for up to 10 minutes, but after that, we really do have to let it go so that we can seat others who may be waiting.

If you're in a larger group, we ask that you all turn up on time and within that ten minutes as we will need your table back after the allocated booking time.

If you are running late, please call and let us know and we'll do our best to help out if we can.

Please give us at least 48 hours' notice via email if you need to cancel your group bookings. If you can't get online, please call the restaurant and speak to the manager on duty to cancel your booking.

If your get together is proving popular and your numbers are increasing or you've managed to lost a few guests along the way, please give us at least 48 hours notice. We'll always do our best to fit more of you in if you need us to, but this will be subject to availability depending on other bookings around that time.

We’re more than happy to serve a birthday cake if you’d like to bring one in. Candles are also fine, but due to fire risks we cannot allow sparklers in the restaurant.

It’s always so wonderful to be part of your celebrations and we’re happy for you to bring along a couple of balloons if you’d like. We’re sorry but we can’t allow helium balloons in the restaurant simply due to the sheer amount of important equipment that is housed within our ceiling and could be affected by lost and floaty balloons. We do have to be a bit more boring when it comes to anything more than that – including table confetti or banners, which we agree look amazing, but are just not practical for us to allow.

Ah, we do love having little ones come in to eat with us. Sadly, though, we don’t feel we can really look after them the way we want to on a busy weekend evening, as we do get pretty loud and busy and it’s a struggle to find the space for pushchairs and highchairs. Please do just be aware that if you are coming in at a busy time with little ones, the wait may be longer if we are trying to accommodate space for a pushchair or high chair. At some particularly busy times, we really might not be able to allocate any space for pushchairs at all as the bar and restaurant can get very crowded, and equally may not be able to provide a high chair.

We can cater to guests with most different dietary requirements but please speak to your server for further information and menu options. Feel free to contact us in advance and we will do our best to guide you to the best options on our menu for you.

There is an allergen guide in our eateries which you are welcome to ask for if you need any guidance. we must tell you that our food is prepared in a kitchen where allergenic ingredients may be present so we can’t guarantee that anything is 100% free of these things at all times.

We’re sure you can understand that no food or drink except those supplied by VSK is permitted to be consumed on the premises.

We have plenty of space in our bar area for those who are just looking for a drink! Please note that we operate the “challenge 25” policy and the management reserve the right to refuse admission at all times.

If anyone in your group has any special requirements such as needing space for a wheelchair or a highchair for kids, please do make sure you let the restaurant know in advance so that we can ensure all of your guests enjoy the VSK experience and we put you in the best space for your meal.

We do our very best to look after you with kindness and respect and ask only that you do the same in return. Every member of the VSK team gives their all to ensure you have the best experience possible, and we will not be tolerant of abuse, violence or aggressive behaviour towards any of them.

Just to let you know that any tips you leave behind for the VSK team are shared out fairly amongst those working that shift. We pay all of our staff above minimum wage and most certainly do not use tips to top up their wage. for groups of 6 or more, we do add a discretionary service charge of 10% to the bill.

Definitely yes! We provide beautiful and healthy food for the little ones.

Christmas day is the only day we close VSK. It's a day our team spend with our family just like you guys!

Yes, we have a separate menu to make it easy for you.

Both of our venues have parking on site. Within the shopping complex’s

I’m afraid we do not allow any dogs / pets in any of our venues.